Shipping & Returns

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Shipping and Returns Policy

Shipping

Shipping Partners:
We use trusted third-party couriers, including The Courier Guy and Fastway Couriers, to deliver your orders safely and efficiently.

Shipping Timeframes:

  • Orders are processed within 1–2 business days after payment confirmation.

  • Delivery usually takes between 3–7 business days, depending on your location and the courier’s service levels.

  • Delivery times may vary during holidays, peak seasons, or due to unforeseen delays beyond our control.

Shipping Costs:
Shipping fees are calculated at checkout based on your delivery address, package size, and courier charges. All costs will be clearly displayed before you finalize your purchase.

Tracking:
Once your order ships, you will receive a tracking number via email or SMS. You can track your package directly on the courier’s website:

Delivery Issues:

  • Please ensure your delivery address is complete and accurate to avoid delays or lost packages.

  • If a delivery attempt fails, couriers may leave a card or contact you to arrange redelivery or pickup.

  • We are not responsible for packages lost or delayed due to incorrect address information provided by the customer.

Returns and Refunds

Return Eligibility:
We want you to be fully satisfied with your purchase. You may return items within 14 calendar days of receiving your order if:

  • The item is unused, in original condition and packaging.

  • Certain products such as digital goods, gift cards, or clearance items are not eligible for return (please check the product description for details).

Return Process:
To start a return, you must log a return request by submitting a ticket through our Contact Form on our website at [Insert Contact Form URL here], including:

  • Your order number

  • Reason for return

  • Photos of the item (if applicable)

Once your return request is received, our Customer Support team will review it and provide you with instructions on how to send the item back.

Return Shipping:

  • Return shipping costs are the responsibility of the customer unless the item was faulty, damaged on arrival, or sent incorrectly.

  • We recommend using a trackable shipping service to return items as we cannot be responsible for lost return parcels.

Refunds:

  • After we receive and inspect your returned item, we will notify you about the refund approval status.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • Shipping fees are non-refundable unless the return is due to our error or a defective product.

Damaged or Incorrect Items:
If your order arrives damaged or incorrect, please contact us immediately by submitting a ticket through our Contact Form with photos and details. We will arrange a replacement or refund at no cost to you, including return shipping.