FAQ
Frequently Asked Questions
How can I pay for my order?
You can pay using your debit or credit card, EFT, PayFast, or mobile wallet. We also support flexible payment options like PayJustNow, so you can buy now and pay later.
Is shopping on Communic8 safe?
Yes, 100%. Our website is fully secure, and we use trusted payment gateways to protect your information. Your privacy and safety are important to us.
Do I need an account to place an order?
Not at all. You can check out as a guest if you prefer. But if you create an account, you’ll be able to track your orders easily and save your details for next time.
How long does delivery take?
Most orders arrive within 1 to 3 working days if you’re in a major city. If you’re in a more remote area, it might take up to 5 working days. You’ll receive a tracking number as soon as your order ships.
How much is delivery?
Delivery is free when you spend R1,000 or more. If your order is under that, the shipping cost will be calculated at checkout based on where you live.
Can I track my order?
Yes. As soon as your order is processed and shipped, we’ll send you a tracking link by email. You can also log into your account at any time to see the latest update.
What’s your return policy?
If you’re not completely satisfied with your purchase, you can return it within 7 days from the date of delivery as long as the product is unused, in its original condition, and still in its original packaging. Returns do not cover accidental damage, water damage, physical wear and tear, or any issues caused by misuse.
To request a return, simply email us at info@communic8.co.za with your order number and reason. We’ll guide you through the process. Our goal is always to make returns as smooth and fair as possible.
What if I receive a faulty or damaged item?
Let us know within 48 hours of delivery and we’ll sort it out as quickly as possible. Whether it’s a replacement or refund, we’ve got your back.
Do your products come with a warranty?
Yes. Every product we sell includes a minimum 1-year warranty. Some items come with 2 years of cover, and in some cases, you can extend the warranty directly with the brand. The warranty details for each product are listed on its page.
Can I change or cancel my order?
If your order hasn’t shipped yet, we’ll do our best to help. Email us as soon as possible and we’ll let you know what’s possible.
Do you have a physical store?
No, we operate entirely online. That allows us to keep our prices competitive and deliver tech straight to your door, no matter where you are.
How can I get in touch?
You can email us at support@communic8.co.za, chat with us live on the website during business hours
(Monday to Friday, 8am to 5pm). We’re here to help.